Sales · Practical Training
Telemarketing and sales conversations
From preparing for a call to agreeing on a meaningful next step.
Interested in the next session
About the Program
Understanding, practice,
and application in the workplace.
Telephone contact requires preparation and an understanding of the customer. This program combines the "BE DO HAVE" sales process with practice in conducting initial conversations and agreeing on follow-up actions.
Who is this program for?
Sales professionals, entrepreneurs, and teams who reach out to customers by phone.
What we will cover
Preparation
Defining the target audience, the reason for the call, and relevant questions.
Starting the Conversation
Presenting the purpose of the call and creating space for listening.
Objections and Questions
Understanding the other person's response and adapting the flow of the conversation accordingly.
Moving Forward
Reaching a clear agreement regarding a meeting, a proposal, or a follow-up contact.
Before the seminar
Send us an example of a situation where you would like to make progress. For sales-related programs, we are interested in how you acquire customers, what strategy you use, and where the process tends to stall. For other types of programs, please describe the challenge your team is facing.
The program combines presentations, discussion, and practical exercises. The participation fee, location, schedule, and final scope are confirmed in the formal offer or program announcement.
Practical information
Before we meet.
Is an in-house session possible?
Yes. We tailor the content, scope, and examples to your company. In your inquiry, please indicate the approximate number of participants and the specific area you wish to develop.
When is the next session scheduled?
Upon inquiry, we will provide information on upcoming scheduled sessions and the possibility of arranging a session for your group. Past sessions are not listed as upcoming events.